FAQ's

Clothing Care Guide

All our clothing should be turned inside out and washed at a low temperature (max 30°C/86°F)  to prevent damage to the print and then air dried. Do NOT iron directly onto the printed surface.

All headwear should be sponge cleaned only unless stated otherwise.

All care information can be found on the label attached to/printed on your item. We will not offer a refund if damage is caused by neglect. 

Returns

You can return your clothing from your original order 14 days after the purchase date. For a full refund, please ensure you return your clothing as you received it, complete with tags and packaging. Excludes items marked Final Sale.

Exchanges

We will exchange clothing for free if it's of the wrong size and is still in stock, according to the 'Returns' conditions above. We sell out of styles quickly due to their limited edition status, so if you are looking to exchange an item and don't want to miss out, we recommend returning your items for a refund and then purchasing what you are looking for right away. We will process your refund within 3-5 days from the arrival of your return.

When will my order ship?

All items on our website are a mixture of in-stock (premium clothing, enamel pins, beanies etc) or made-to-order bespoke items (boots, standard t-shirts etc), so there may be instances where items in your order are shipped to you separately at different times. You will not incur additional shipping charges.

On average, we post all in-stock items within 3-5 days and made-to-order items ship within 3-10 working days depending on item. Boots and other footwear will ship directly to you from the factory. 

Royal Mail quote their First Class delivery service as taking 1 to 3 working days for UK deliveries, 3 to 5 working days for Europe and 7 to 10 for the rest of the world.

All PRE-ORDER's will be shipped on or around the estimated date in the product description. 

Do you ship internationally?

We sure do, we have satisfied customers all over the World, from the USA to China. We offer standard or tracked shipping options via Royal Mail or DPD. Please be aware that your order may be subject to import duty/tax on delivery, depending on the laws in your country.

How do I contact someone?

Customer service hours are Monday - Friday: 9am - 5pm GMT. Please allow up to 24 hours (excluding weekends) for someone to get back to you. We can be reached by emailing info@oilandgasoline.cc. We hope to have a dedicated customer phone service in spring 2018.

What sizes do you do?

Our items fits true to size and consistent with most other European clothing brands up to size XXL. Please see our size charts.

Do you do bespoke orders/designs?

Yes, within reason. For a quote or just to discuss your ideas, please contact us.